Shipping Policy

This page describes delivery for orders placed through this Canadian online storefront. Shipping is limited to eligible destinations in Canada.

Free standard delivery

Free standard shipping is available for eligible Canadian orders. The available service and any order-specific delivery information are shown in the cart and at checkout before payment is submitted.

Processing and transit estimates

• Order processing normally takes 1–2 business days.
• Transit after dispatch normally takes 4–6 business days.
• The normal expected total delivery time is 5–8 business days from order placement.

These are estimates rather than guaranteed dates. Weekends, statutory holidays, severe weather, carrier capacity, remote-area routing, and an incomplete or incorrect address can extend the estimate.

Addresses and tracking

Review the shipping address before submitting the order. Contact us quickly if an address needs correction; a change may not be possible once the parcel has been processed or handed to the carrier. When tracking is available, it is sent with the order or dispatch information.

Delayed, lost, or damaged parcels

If tracking stops moving, a parcel is late, or a delivery arrives damaged or incomplete, contact us with the order number and tracking details. We will review the carrier status and explain the next step. If an order must be returned, we provide the return instructions and free method described in the Refund Policy. Taxes and any order-specific charges are shown at checkout for the destination entered.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). You can reach us at support@rapalacast.shop or 647-555-8269. Mailing address: 858 Paisley Rd, Guelph, Ontario N1K 1V8, Canada.