Payment Policy

Orders through this storefront are processed in Canadian dollars (CAD). The checkout page shows the payment methods actually enabled for the specific order, together with the order total, taxes, shipping charges, and any applicable payment information before submission.

Authorization and confirmation

Payment must be authorized before an order is accepted. Shopify and the payment provider shown at checkout may conduct authorization, security, and fraud checks. An order may be held, declined, or cancelled if payment cannot be authorized, transaction details require review, or the ordered item cannot be fulfilled. A pending authorization is not the same as a completed charge; if a payment attempt is duplicated or remains pending, contact us with the order details so it can be reviewed.

Refunds and payment questions

Approved refunds are returned to the original payment method. We process an approved refund within 10 business days; the bank or card issuer may need another 5–10 business days to display it. Payment card information is handled by Shopify and the provider presented at checkout rather than stored as full card numbers by this storefront.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). You can reach us at support@rapalacast.shop or 647-555-8269. Mailing address: 858 Paisley Rd, Guelph, Ontario N1K 1V8, Canada.