Privacy Policy

This Canadian storefront uses personal information to operate the website, accept and fulfil orders, provide support, and protect customers and transactions.

Information we receive

Depending on how you use the site, we may receive your name, email, phone number, billing and shipping address, order details, product and cart activity, return or support messages, payment status, and information needed to prevent fraud. We may also receive device, browser, IP, cookie, and approximate location information generated when the site is used.

Sources and purposes

Information comes from you, your browser or device, Shopify checkout and account services, payment authorization, carriers, and service providers acting for the storefront. We use it to process orders, arrange delivery, answer questions, handle returns, authenticate accounts, prevent abuse, maintain records, improve the website, and send marketing only where permitted and consent or another lawful basis is required.

Cookies and service providers

Essential cookies and similar technologies support login, cart, checkout, security, language or market settings, and fraud prevention. Analytics, advertising, customer-support, hosting, payment, and delivery providers may process information needed for their assigned service. Payment card details are handled through Shopify and the payment provider presented at checkout; we do not need to retain full card numbers.

Retention, security, and your choices

We keep information only as long as reasonably needed for orders, support, accounting, legal, fraud-prevention, dispute-resolution, and record-keeping purposes. We use administrative, technical, and physical safeguards appropriate to the information, although no internet transmission or storage method is completely risk-free. Subject to applicable law and exceptions, you may request access to, correction of, deletion of, or information about the use and disclosure of your personal information.

Children and complaints

This site is not directed to children and we do not knowingly collect children’s information in violation of applicable law. Send a privacy request or complaint to our service contact below; you may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator if a concern is not resolved.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). You can reach us at support@rapalacast.shop or 647-555-8269. Mailing address: 858 Paisley Rd, Guelph, Ontario N1K 1V8, Canada.