FAQ
Where do you ship?
We ship to eligible destinations in Canada. The available service and destination eligibility are shown at checkout.
How long does delivery take?
Processing normally takes 1–2 business days, transit normally takes 4–6 business days, and normal expected total delivery is 5–8 business days. Weather, holidays, remote routing, and carrier delays can change the estimate.
How do I place and confirm an order?
Add an available product to the cart, enter the delivery details, review the total, and submit payment at checkout. An order is accepted after authorization and confirmation.
Can I change or cancel an order?
Contact us as soon as possible with the order number. A change or cancellation may not be possible after processing or dispatch, but we will review the request and explain the next step.
What payment methods are available?
The methods enabled for the specific order are shown at checkout. Orders are processed in CAD, and payment must be authorized before acceptance.
How do I request a return or exchange?
Contact us within 30 days after delivery and wait for the approved return instructions before sending anything back. Approved returns and exchanges use a free return method and do not incur a restocking fee.
Who pays return shipping?
The store covers the return shipping cost for an approved return or exchange and provides a prepaid label or equivalent free method.
What if the item is damaged or wrong?
Send the order number and a description or photos of the issue. We review damaged, defective, incorrect, missing, or materially different orders for a replacement, exchange, refund, or another appropriate remedy.
When is a refund visible?
Approved refunds are processed to the original payment method within 10 business days. Banks and card issuers may need another 5–10 business days to display the credit.
How can I make a privacy request?
Contact us using the email, phone, or mailing address below and identify the request clearly. Subject to applicable law and exceptions, you may ask for access to, correction of, or deletion of personal information.
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). You can reach us at support@rapalacast.shop or 647-555-8269. Mailing address: 858 Paisley Rd, Guelph, Ontario N1K 1V8, Canada.