Refund Policy

This policy explains how the Canadian online storefront serving customers from Guelph handles returns, exchanges, order problems, and approved refunds.

Eligibility and the 30-day window

Contact us within 30 days after delivery if you want to return or exchange an item. The item should be unused, unworn, unwashed, unaltered, and returned with its original packaging and included parts where reasonably possible. Requests involving an item that has been used, altered, or damaged after delivery may be declined, except where the issue is a defect or an error in fulfilment.

How to request a return

Send the order number, the product concerned, and the reason for the request to our service contact before sending anything back. We review the order and then provide a prepaid return label or another free return method for an approved request. The store pays the return shipping cost for an approved return or exchange, and we do not charge a restocking fee.

Damaged, defective, or incorrect orders

If the parcel or product arrives damaged, defective, incorrect, materially different from its description, or missing an item, tell us promptly and include the order number and useful photos or details. We will review the issue and arrange a replacement, exchange, refund, or another suitable remedy.

Exchange and refund handling

An exchange is subject to availability. If the requested replacement is unavailable, we can process an approved refund instead. An approved refund is sent to the original payment method within 10 business days after the return or resolution is approved. Your bank or card issuer may take a further 5–10 business days to display the credit. Nothing in this policy limits rights that cannot be excluded under applicable Canadian law.

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). You can reach us at support@rapalacast.shop or 647-555-8269. Mailing address: 858 Paisley Rd, Guelph, Ontario N1K 1V8, Canada.